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Service Level Agreement

Handle the most critical operations with ease - determine the technical support level and service efficiency.

SLA Plans

Service Level Agreement (SLA) - service add-on, laying out the metrics by which service is measured and defining the time of initial technical support ticket response.

How does it work?

Host1Plus offers free and extended SLA plans with additional capabilities. We recommend extended SLAs, including different technical support levels and system backups.

Ticket Resolution Goals

We aim to resolve all queries within predefined time periods and keep you updated on the progress by the technician assigned to a ticket.

Depending on the selected SLA plan, particular ticket resolution goals apply:

Standard – 24 hours
Advanced – 12 hours
Premium – 6 hours
Enterprise – 3 hours

SLA for Enterprise Cloud

Extended monthly SLAs enable you to fully control your Enterprise Cloud server monitoring and know what ticket response and resolution time to expect from our technical support team.

SLA for Virtuozzo VPS

Manage your Virtuozzo VPS server with ease – extended monthly SLAs help you maintain full control over your services, knowing what ticket response and resolution time to expect.

Expert Technical Support

Certified Expertise

Our qualified experts hold many professional certifications including: LPIC, CompTIA, ITIL, Zabbix, WMware.

24/7 Assistance

Trained technical support, available at all times, ensures a fast and efficient response to your requests and individual business needs.

Deep Knowledge

Our expertise is a continuous improvement process, allowing our support to provide you with latest technology advances.

Managed Services

Combine Managed Services and extended monthly SLA to receive a fully expert-managed solution.

Infrastructure

Our experts will take care of everyday monitoring and management of your infrastructure – letting you focus on the big picture.

Migration

Migration is a complex process. We have a deep practical knowledge in planning and executing large-scale infrastructure and service migrations. Let us handle that.

Network

Stay focused on your critical business goals while we will handle constant network availability, maintenance and the highest levels of performance.

Data Sheets

Explore our data sheets library for detailed product specifications and custom solutions.

Enterprise Cloud
Virtuozzo Servers
Instant Dedicated Servers
Managed Services

Talk With One of Our Experts

Our experienced and skilled experts are ready to consult you and find the perfect fit for your business success.

Contact Us

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