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Host1Plus Renews Extra Care Customer Support

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August 13, 2014
| News

The international hosting provider Host1Plus updates premium customer support options

Host1Plus has renewed and updated extra care customer support. The service is already available at the checkout of any selected hosting plan or at Host1Plus Client Area (Billing Panel). Extra care support is available for all shared, VPS, reseller hosting and dedicated server users. However, premium support does not cover issues related to 3rd party software and scripts installed by customer on the server.

Extra care customer support service is not included in the hosting services, but it is available for an additional fee. Premium service differs from basic Host1Plus support and includes:

– Service monitoring and stability/performance guidance;

– On-request service connection to Host1Plus monitoring system;

– Service management through a Control Panel, etc.

„Being a part of the hosting market we deeply understand the importance of support services. Quality issues reveal the vulnerability of any hosting provider. We try to renew and develop our customer support in every way we can“, – said Andrius Kazlauskas, the CEO and co-founder of Host1Plus.

In order to meet the clients’ needs this year Host1Plus presented customer support in Spanish, Russian and Portuguese and a responsive redesigned website.

By Dovainis Kalėda
Categories: News
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