Host1Plus launched the community forum
Host1Plus – the international hosting service provider has launched a community forum for all the Host1Plus services users.
London, United Kingdom, September 29, 2011 – Host1Plus London based international hosting provider, known for its cheap virtual dedicated server hosting powered by cloud hosting technologies and shared hosting services, has launched a community forum. The forum is dedicated to all the Host1Plus services users to discuss the problematic issues and together search for solutions. The Forum is meant to become one of the main Customer Support services and resources together with present Knowledge base.
“We have noticed that the most unbiased support is done not by our support managers, but users themselves. Some people are willing to help others by simply answering their questions about Host1Plus hosting, domains, site optimization services etc. using their own experience. Open discussion is useful for all users as they can find a common solutions just discussing issues from every angle.” – Vincentas Grinius, the Host1Plus co-founder and CEO explained the benefits of the forum to regular customers.
Host1Plus customers have a wide range of support channels already. Host1Plus customer support service is available via live chat, email, US and UK customers may use toll free calls. The most common questions are answered in Knowledge Base section. Now forum will provide more personal attitude not only from Customer support managers, but also other users, who has enough experience with Host1Plus and Host1Free services.
“We want to be closer to our customers. Only close dialogue may show us the directions of further development of our services. Additional attention from live people in forum is much more appreciated than anonymous email answers or FAQ. Forum is the best place for such a discussion. Forum is the best media for discussion with users about our services”- Mr. Grinius was sure about the customer relationship improvement.
The forum is in English. The main topics are Announcements, Optimization Tips, Server Control Panel, OS templates (discussing linux vps hosting vs windows topics), Email and DNS questions. Users can present their internet websites and projects in Showcase section and ask other users for reviews. The special section for advanced users and programmers is called “Geeks corner”. The forum will grow with the user database. The Community forum is built using vBulletin platform, therefore its functionality is simple and known for a majority internet forums users.