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Host1Plus Expands Free Tech Support, Renews Extra-Care Service

Host1Plus Expands Free Tech Support, Renews Extra-Care Service
February 25, 2016
| Company

The International hosting provider Host1Plus broadens the range of free technical support and introduces advanced Extra-Care options

General Tech Support Updates

Host1Plus announced the extension of free technical support service and introduced two renewed Extra-Care support options. Extra-Care support service was reorganized in order to provide instant technical assistance and are expected to cover every aspect of both intermediate and advanced server management.

Previously paid ($30.00) Extra-Care support service covered service monitoring and performance control, service management through a control panel, consultation regarding customer service and software, etc. As a result of continuing customer support optimization and improvement, all of the aforementioned server management assignments are now added to general technical support and will be provided for free.

Extra-Care Service

The company also introduced two paid Extra-Care support options for intermediate or advanced issue resolution. 1st level Extra-Care support ($60.00) covers server management assistance including LAMP setup, CMS installation, OS reinstallation, CentOS web panel or Webmin installation, SSH configuration and more. The service covers 4 monthly hours of technical help and can be ordered at the Client Area or during the checkout process.

2nd level Extra-Care support ($100.00) is an on-demand one-time service for solving complex issues, such as network and firewall configuration, BGP setup, Apache and NGIX configuration, GRE tunnel setup and more. 2nd level Extra-Care support can be ordered by contacting support department directly at support@host1plus.com.

Donatas Fetingis, the head of Customer Support department believes that multi-level support launch is yet to help our customers navigate through different server management tasks in accordance to their complexity. “We’ve felt responsible to enlarge the list of covered tasks in order to serve those customers who confront time scarcity or still have knowledge gaps interfering their task implementation. On the other hand, we commit to provide additional guidelines and assistance for clients who seek to employ their skills and perform task realization themselves. We strongly believe that re-thinked policy will ease entire management process and allow our customers to become advanced service users”.

More information about general support, as well as 1st and 2nd level Extra-Care services may be found here.

By Dovainis Kalėda
Categories: Company
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