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Host1Plus & Yotpo: Building Online Trust with Customer Reviews

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March 21, 2016
| Articles, News

More than 80% of shoppers conduct online research before buying! Thus, buying decision is influenced the most by customer reviews.

When we want to buy something, the first thing we do is read customer reviews about that product or service. The impact of customer reviews in undeniable, and the reason? They build trust.

This is why several months ago we decided to implement an in-house reviews system Yotpo where our customers can evaluate each service separately as well as our company in general.

In a digital world, trust building is not easy, nor quickly achieved. When providing digital services on a global scale, companies like us rarely have the opportunity to meet clients in person. Thus customer feedback impels improvement by giving a better understanding on what their needs are, as well as a clear picture of their sentiment towards the company they’re with.

We are proud to be one of the first web hosting companies that went the extra mile to improve the relationship with our worldwide customer audience. Yotpo reviews system contributes to reaching our goals in a dynamic online environment.

Want to know more about how customer reviews help building online trust? Check out this Yotpo blog post where 5 different industries, including Host1Plus, share their thoughts on client reviews.

Read

Updated!  We’ve got featured in  The Next Web – check out our customer experience improvement journey with Yotpo reviews directly on their website.

Have a different point of view? Let us know!

By Aistė Lenartavičiūtė
Categories: Articles, News
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