Web Hosting Service Guarantees

Host1Plus web hosting services is based on the principle of quality and customer satisfaction. Price range in modern hosting market is the last issue which determines which hosting provider should be chosen, therefore the quality of services becomes No 1. Reason, why Host1Plus should be chosen as a long term hosting partner.

Host1Plus provides 5 main service guarantees which are essential to our business:

• Quality services. The quality is the main guarantee. The service starts from the quality data center which provides best server management solutions to the server setup by experienced system administrators and ends in quality customer service. Inexpensive quality services is the main Host1Plus advantage in the harsh international web hosting market.

• 99.99% uptime guarantee. The web hosting service success depends on few moments – servers, server management software and professional staff. We have all of them therefore it is simple to guarantee that your web hosting will work fluently for 99.99% of the time.

• 100% customer satisfaction. We will do everything to make our customers happy and satisfied with our services. All services are set this way that once tried customer will not accept the challenge to use another hosting provider.

• 90 days money back guarantee. As our customers must be happy, we have introduced special three months money guarantee period, which is quite rare in international webhosting market.

• Unbeatable support. Our award winning customer support service is one of the services we can be proud of. Experienced professionals do all they can to get any question answered in time and with maximum professionalism. Customer support department works 24/7 all the year. They can speak in English, Russian, Lithuanian. All the inquiries are accepted using live chat, email, forum. US and UK can call us to toll-free numbers. The support guys makes our services most quality ones over all.

Network Uptime Guarantees

Network uptime guarantee is one of the most important hosting provider service guarantee because. Every customer needs to know that his website or other online project will stay online all the time and visitors will never see 500 or 503 errors (500 errors explain any problems which are caused by the server or hosting service malfunctions).

Network uptime guarantee is usually 100% and depends on the datacenter service. Network speed is usually based on the internet connection. Allocation center has got exclusive internet network guarantees which means, that hosted server will never be without an internet connection. Data centers are directly connected with fiber optic cable piles to the internet providers. Usually they have at least 2 different internet providers to ensure the stable network connection even if a pipe gets cut in an accident.

Host1Plus has teamed up with the datacenters in USA. United Kingdom, Lithuania, Germany, The Netherlands and Singapore and they all are reliable and trustworthy partners, providing the 100% networks uptime guarantee.

The 100% network uptime is not the same as 99.99% of hosting service uptime guarantee, which is actually provided by the hosting company, not a datacenter. Host1Plus is glad to provide these guarantees and can assure that the services stay up and working all the time.

Technical Support Guarantees

Technical support is the Host1Plus strongest feature. We have invested a lot to the technical suuport department. Technical solutions were carefully selected all the technical support procedures have been tested hundreds of time in order to grant the best support and ticket management. We have collected the huge knowlegde base with the generic questions and answers. This FAQ is used in most cases to answer the customer‘s inquiries about the technical issues. Tech support managers are also great professionals of their craft. The work at technical support department require not only language knowledge, patience, polite communication skills, but also the complete and deep understanding of the hosting services. Therefore our technical support managers have IT education and experience approximately 10 years in the hosting market.

Technical support guarantees are provided because we are confident in what we are doing best and can guarantee the best service you have ever met in international hosting companies.

Our technical support managers can speak English, Russian and Lithuanian (department is located in Lithuania, Eastern Europe) and can be reached using live chat feature or simple emailing all the hosting related issues to the support center. Technical support managers are also active in our forum. US and UK customers can call us to toll-free numbers.

We guarantee the best technical support.

Quality Assurance

Quality is the main advantage of Host1Plus. With quality services we can provide our present customers the best service in the market. Quality is the main reason why customers refer us to their friends and partners. Maintaining the service level at high standards both for small and large customers makes us the unique hosting company as other huge international hosting companies cannot show customer as much attention and concern as we can.

We guarantee the top quality of our services no matter if you host a blog or order a complicated Cloud VPS solution for your international company – we will keep the high standards for both types of customers. We are convinced that quality pays dividends in some time therefore invest a lot to our service enhancements, which should make our services even better than we have now.

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