90 Days Money Back Guarantee

Every professional service must have the money back policy which allows the customers get refunded for the ordered service. The reasons for such refund can be several. The main reason of the refusal of services is that they do not actually fit the customer’s needs. Sometimes customers do not read the terms and conditions carefully therefore some of the feature limitations seem crucial and fatal; therefore the money back is requested.

Host1Plus guarantees the 99.99% network uptime, so server crash is not the problem which may cause money refund.

Money back guarantee usually helps testing the hosting provider and the services before the long term cooperation.

Money back guarantee has got different time periods. For example, some SSL certificates have only 7 days money back guarantee. Majority of web hosting providers offer a reasonable 30 days money back guarantee which is quite acceptable for the testing period. A few hosting companies offer 60 days money back guarantee which allow using the any service for two months. Host1Plus is a unique international web hosting provides who offer 90 days money back guarantee for all services excluding SSL certificates and Domain names which are actually purchased additionally. That is correct, Host1Plus offers 3 (three) months money back guarantee. That is the extraordinary offer in the web hosting market.

What Terms of Money Back Guarantee

The terms of 90 days money back guarantee includes some rules when the fees can be refunded. The Host1Plus sticks to the following terms:

• The 90 days money back guarantee is available only for the monthly hosting service fees.

• The services which are purchased additionally are non-refundable. These services include domain names, SSL certificates, software licenses, application fees.

• The money back guarantee period is counted from the date the initial order of the service was placed.

• 90 days period includes both working days and holidays.

• The unused bandwidth is non-refundable.

• If the customer is switching from one Host1Plus service to another, the money back guarantee is not valid. The paid amount is transferred to the new service payment (for example customer offered the VPS hosting plan, but in 2 months decided to turn to the Maxi shared web hosting plan, which is cheaper. In this case all the paid money for the rest of VPS service period covers the shared hosting expenses.)

• If the customer was suspended or terminated during the 90 days period, he/she is not eligible for the 90 days money back guarantee.

• Each customer can only use the Money Back Guarantee only one time, and for only one account.

• Money is refunded to the credit card only, even if the service was paid using online payment options such as PayPal, Skrill or Alipay etc.

Host1Plus has the right to change these terms without any further notice.

Host1Plus Service Guarantees

Host1Plus provides the few service guarantees, not only the 90 days money back guarantee.
99.99% uptime guarantee is a regular guarantee which means that server will not have any problems from the provider side. This guarantee is not applied if server is down for illegal customer actions with the server (usually it may be caused using some scripts for illegal purposes; rarely because of code mistake which may cause too big server activity and traffic).

24/7 customer support work 365 days per year and is ready to answer any question related to web hosting and domain name in English, Lithuanian, Russian. Host1Plus unbeatable support can be reached using live chat, email, forums. US and UK customers can call to toll free live support numbers. Award winning customer support is one of the most important Host1Plus’ service guarantees.

Quality service is the main Host1Plus service guarantee. Our technical staff is experienced and professional system administrators, who can react to any problem with a great pace. The quality services and full satisfaction of our customers is our main priority.

Having all these three service guarantees, the 90 days money back guaranty is not used in most cases. However we want our customers to be satisfied 110%, therefore Host1Plus introduced 90, not 30 days money back guarantee.

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