Web Hosting Support
Web hosting support is one of the main services which are provided by all the hosting companies worldwide. The service is important despite the fully automated hosting services management. Even if customer can perform all the needed actions online without the help of live person, sometimes the customer support may become one of the most important ways of web hosting. Host1Plus has a perfect support team working 24 hours a day, 7 days per week and 365 days per year.
Host1Plus customer and technical support department is located in Kaunas, Lithuania. The team members are experienced professionals. They have been carefully selected and trained to work with customer support. The support team members are universal consultants who can offer the best web hosting plan, solve all the technical problems and controversial issues. Support guys can speak English, Russian and Lithuanian. German speaking tech support is located in Frankfurt om Maine, Germany.
How Customer support work? Every inquiry is reviewed as soon as it is received. The answer is given after consulting the system administrators if needed, but in majority of cases support team can answer them immediately. All the inquiries are recorded for the future if the same issues will be asked again. This support scheme allows Host1Plus work precisely and professionally.
The Host1Plus support team members also share their experience among themselves, discuss the unusual cases and influence the services and the tools used as it is important to our customers.
The Host1Plus vision is the strong support service because this is the strong side of our international web hosting company. International hosting support is quite complicated issue and challenge which does not scare our support team. The main principle of Host1Plus work is the attitude to the customer no matter if it is small company or huge international enterprise.
Types of Support Host1Plus Provides
What are the types of Host1Plus support? There are 5 of them:
- Email support. The most popular support channel is email support[at]host1plus.com. All the email inquiries are managed using the ticketing system in order not to lose among conversations and make sure the problem is solved in the shortest time.
- Live chat. Second most popular communication channel is live chat application which allow the text messages and chat between the real customer and real support team manager. Messenger like communication is comfortable way solving various technical or sales related issues.
- Forum. Discussion forum is the perfect place to share the experience and give or receive some advice from other members as well as support team members. Also forum has private messaging which can be used instead of email communications.
- Toll-free numbers. Host1Plus provides US and UK customers easy way of contacting the customer support managers. They can call the following numbers: USA – 888-804-2926 and UK 870-820-0222. The English customer service people will answer and will try to help as soon as possible.
- Knowledge base. This is a special Frequently asked Questions FAQ section with the most exhaustive explanations about the issues which occur from time to time. All the issues are categorized into clear categories to help the navigation for the customer who thinks that his problem may be solved without customer support managers’ help.
Why Host1Plus
Host1Plus is a professional hosting company; therefore every customer will be satisfied with the service they get. The automatic application installation tools help people a lot, but some live support is also needed.
Host1Plus support team takes care that our clients would be 100% satisfied with our services.
Why you should work with Host1Plus:
- Professional Support team will do all to provide the best service. Support managers are experience professionals working in hosting market for five or even ten years.
- Quality of our services is our biggest concern. There are lots of international hosting companies which provide just the service and do not care about the quality. Host1Plus cares.
- Trusted service provider means that customers can trust us in all areas of hosting including support, services, addons.
- The positive attitude and attention to all the customer’s needs is out priority. Host1Plus do not confront small customers and large ones because every customer must get everything best.
- Price is important. Host1plus provides its services at the best rates and prices. Shared web hosting can be ordered just for $2.95 per month.
There are more reasons why you should start working with Host1Plus and our professional support managers can tell more of them.
