Once you view traffic generation in the same light as building a friendship, you are on the right track. It’s about using all your inter-personal skills in a variety of ways to build these online relationships.
These days we are so used to receiving scheduled direct messages or spam email that we’ve grown weary in trusting approaching individuals. The last thing you want to do is come across as an online beggar. If you are only posting backlinks to your website and boasting about your skills and expertise online, chances are people won’t ‘come over’.
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The layout of a brick-and-mortar store is important for sales and customer happiness – design is the digital counterpart for bloggers. Your blog is your face on the web. If people want to find out more about who you are and what you do, chances are that the first thing they’ll do is check out your blog.
With that in mind, you’ll want to make a good first impression. What aspects of design should you lend the most thought to? Read on to find out.
There’s no denying it – customer service can make or break your business. That’s not surprising considering a whopping 89% of customers who stop doing business with a company after experiencing poor customer service. (Source: RightNow Customer Experience Impact Report)
Add to it the fact that the same customers are also willing to pay 25% more for better customer service and your reasons for not improving your customer service seem foolish.
It’s no wonder small businesses give themselves a competitive edge by making sure their customer service is the best.
But excellent customer service doesn’t happen overnight. Nor is there one, single thing you can do to turn customers into die-hard fans.
Below are seven practices you can start using in your customer service efforts today to turn your customers into loyal fans.
Let’s face it, communicating via email is not always the most pleasant of tasks. A lot of misunderstandings take place because those communicating cannot see each other’s body language or hear their tone of voice. Not all the emoticons in the world would be able to replace face to face communication, but of course email has its perks as well.
The key in using email within your business practice is to master your online communication skills. In the world of business it’s only natural for conflict to arise.
Face to face this could be easily grasped and solved, but via email or other text messaging you might need some extra tips.
Imagine waking up one morning to see all your washed clothes ironed, neatly folded, put into closet – exactly the shelves they belong to – and all the unwashed ones sorted into black / white / color piles, miraculously. Well, it won’t ever happen. Just like with your messy inbox that you’ve been irritated by for ages.
Let’s talk simple. If you want to understand what’s happening in your e-mail and track things in order not to miss out on something important, you need order in your inbox. And order is the opposite of mess. And it gets in place by putting system into practice. And system is the opposite of chaos. I guess things are pretty clear by now… You’ll have to do something about it.
But the good news is that getting rid of that everest of mostly irrelevant outdated messages is not such a hard work it seems to be.
Here are six simple changes you have to make in order to have your inbox well organized and convenient.
Gone are the days when you needed HTML skills to build an online presence. With a plethora of options for publishing content, the Internet is more open — and more crowded — than ever before. But with so many choices, it can be difficult to figure out what to do.
Programming a website from scratch is still an option, as it always has been. But the rise of blogging tools and content management systems have changed the game: from Blogger to Drupal, there are exciting applications available that allow people of all abilities to publish content to the web. Read on to see which of these publishing platforms might work best for you.