We are international
We have offices in UK (Headquarters in London), Germany (Tech Support in Frankfurt am Main) and Lithuania (Tech Support in Kaunas). Our network infrastructure is located in 9 countries – The United States, The United Kingdom, The Netherlands, Germany, Lithuania, Singapore, Chile, Brazil and South Africa. We speak English, Spanish, Chinese, German, Russian and Lithuanian (to be continued…)
Coming from different countries and nationalities, our team members share different experiences and ideas, stay open minded and flexible.
We are compact
And that is our advantage! Huge companies will never be able to pay as much attention as we do, to react as quickly as we do, and to offer such precisely tailored solutions as we do. For us, no client is small. We believe, that providing quality services may help our clients to grow, therefore every client is presumably big for us.
We are experts
Our team has gained their IT education in universities, but their experience and knowledge comes from the bumpy real world – working hard and diligently, learning from every mistake, made by us or by our competitors. The administrators, support managers and the management team have been working in the sphere for no less than 7–10 years. And this club is not open for everyone – only challenge lovers can become members of HOST1PLUS.
We are simply doing our job
24 hours a day, 7 days a week, 365 days a year. We pick up the phone, we reply the emails (firstname.lastname@example.org), we chat back (Live Chat), we solve tickets (Tickets System) and constantly post new useful information to our Community Forum and Knowledge Base. We believe that automatic problem solutions kill the normal relationship with the client, therefore we prefer live communication. This helps us to maintain a close attitude to our clients. Just the way we like it.